Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I regret not getting this sooner. It’s well-made and super functional. My car is finally clutter-free.
Convenient and cute. Thank you
I'm satisfied with it so far. I haven't used it much yet, but it feels well-constructed. The large pocket seems strong enough to hold an iPad securely. I’ll provide more feedback after more use.
Absolutely LOVE this seat back organizer! I have a Lexus GX460 Platinum edition with light brown leather seats. I needed a high-quality organizer for my toddler, and this fits the bill perfectly. It’s easy to install and matches the interior almost perfectly. The wipe pocket and space for books, toys, and Contigo cups are fantastic! ❤️❤️❤️
Very pleased with the quality and the fact that there’s no unpleasant odor.
My car has a very light-colored interior, and this backseat protector is a great match. It keeps my little one from putting her feet on the seat and getting it dirty. I love the pockets for storage, but we mostly use them as a trash holder. She puts her trash in there and empties it when we get out of the car.
This car seat organizer is perfect for storing items that don’t have a specific place. It’s great for keeping small things from cluttering the car, especially if you spend a lot of time on the road.
Absolutely wonderful and very well-contained. I highly recommend it! 🔥