Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I’m pleased with this seat back organizer after installing it. I needed something durable that wouldn’t fall apart quickly with my 2.5-year-old. The fabric feels robust, and as long as the straps and pockets hold up, it should serve us well. The numerous pockets are a nice touch, and while my daughter might not reach the top pockets yet, they will be handy for me.
This organizer holds a fair amount, but it’s quite large and doesn’t fit well in my car.
It’s stylish and crafted from quality material. Very durable.
I’m thrilled with this purchase! I ordered it with standard shipping during Prime week, and it arrived in just a few days! It was incredibly easy to install, and I’m so glad I have more space now. My new SUV is much more organized—or at least it looks that way!
I won’t lie if I say this thing saved my nerves. My daughter is 6 and she’s a very messy kid… before, during trips with her, I literally went crazy: she constantly threw away toys and stained the tablet with dirty hands, asked me for a drink or was hungry. But with this seat organizer, I finally breathed a sigh of relief! All her toys, drinks and snacks are right in front of her, she herself takes them and puts them back. The tablet is stored in a special pocket and stays clean all the way. It’s a wow! Highly recommend this car organizer for seat back!
I really liked it. Very roomy.
This car seat organizer has solved our problem with a tablet in the car forever! Our son constantly stained it with juice or baby puree, so after the trip the tablet was scary to look at… Now we turn on the cartoons and put it in a special transparent pocket, where it stays clean all the way! Owleys, you are amazing!!
I wasn’t sure I needed this at first, but it really helps clear up the clutter from the back of my seats.