Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
These seat back organizers just arrived so I installed them in my Subaru and tried to imagine what my grandkids would put where. Since they do not bring any ipad type devices in my car the small clear screen pocket is not valuable. The nice pockets I like to use are for sports water bottles. Also they will protect the seat from muddy sneakers.
My daughter and her friends used to leave a mess in the car, but with this organizer, I told them that anything left on the floor is trash, and if it doesn’t fit in the organizer, it doesn’t belong in the car. It really cut down on the clutter. The tablet holder also stops fights over who gets to hold it when they’re watching videos in the car. The perfect solution would be to have tidy kids, but since that’s not happening anytime soon, this organizer is a lifesaver.
Now if only the kids would use these car seat organizers! A trash can between the seats would make it perfect.
Best product in this category
This organizer was perfect for a recent road trip. It saved space and kept everything I needed within arm’s reach.
This car seat organizer is great for keeping my car in order. I can store books, toys, and wipes conveniently.
Deep pockets, although they seemed a little too tight to me. Nice that you can use your phone or tablet right in the organizer. Overall, everything looks quite good.
Bought this to get organized before a 1600-mile road trip with four kids. There’s plenty of room for drinks, snacks, stuffed animals, toys, tablets, headphones, and more. Easy to install and the straps adjust in minutes.