What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Hello!
I would love to share my experience with Owleys!!!
I purchased a 2017 Land Rover a few days before purchasing the Car Seat Protector and the Seat Back Protector Set Hexy One. I searched online for brown seat protectors in hope of finding something to put under a car seat to help not dent the leather. I wasn’t even looking for or expecting to find the back seat protector, but am so glad that I did! I have a 3 year old that just loves to kick the backs of our seats, so it being a new-to-me vehicle, I definitely wanted that feature!
The product quality is excellent! I was extremely impressed with how well the brown matched my interior leather! So much so, that when I went to show other parents my “new” vehicle, I’m not kidding when I say, their first question always was, “Did that back seat thing come with it?!” I also had one ask me if I special ordered it at the dealership before I got the car. NOPE! Owleys for the win!!! ALL of them were so surprised that I had actually ordered them online and wanted the back seat protectors for their vehicles because they seriously are that nice!
I definitely give Owleys a 10/10. I am super pleased with my purchase!!!
i love my owley car seat protector and kick mat. They were easy to install and have been helpful in our new car with a toddler. I also love the look of the black and brown mats, they match great and look so good that I don’t mind them being there. With others I looked at, I kept hesitating to purchase because I didn’t like the look of them. Definitely would recommend these owley products!
I recently installed the two products I purchased from you. I have attached photos of the installation. The products look very good in my car and should protect my seats from the car seat. Thank you for making such high-quality products and for shipping the items to me so quickly. I look forward to many years of use.
We ordered two Car Seat Protector Mats - Hexy One to keep the leather seats on our new car protected from car seats and our busy sons! They match the trim well, were easy to install and are doing a great job keeping our car clean. I would purchase other products from Owley’s in the future.
Just received my seat cover protectors and I am very satisfied with the items. Fit great on my 2022 Toyota Highlander. Great quality and nice packaging. I highly recommended their products.
Great colors and quality. It came a little wrinkled, but after a few days of use everything is fine. Shipping took 5 days.
the protector fits our car very well, don’t move or roll down the seat when driving. my child seat is firmly attached so everything looks safe
Very soft and pleasant to the touch material, fast delivery in just 4 days. Thanks