Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The cover worked great on the passenger side and was simple to put on. I plan to complete the installation once I get a similar one for the driver’s side. It’s worth the price.
Excellent seat protector! It’s waterproof, durable, and doesn’t slip around. My car seats have never been cleaner 😁😁
Installed them on my Nissan, and they fit like a glove.
The Owleys seat protectors are amazing. There’s nothing I can fault with this product. It’s incredible to remove the car seat and see no deep impressions left behind. I’ve recommended this to everyone. The added back panel for rear-facing seats is fantastic, especially on muddy, rainy, or snowy days, or when your little one just wants to kick.
For some reason, it didn’t fit my 2020 Toyota Corolla Hybrid, but it works with my Ford.
I’m really impressed 👍. Best purchase ever. My old car feels more luxurious and comfortable now.
I have leather seats and didn’t want them to get ruined over time, so I got these covers to use under my granddaughter’s car seat. The fit is spot on. At first, I was worried it might cause the car seat to shift, but it stays securely in place.
This car seat protector has been a lifesaver for my ride-sharing business. The durable construction withstands heavy use, and the waterproof fabric is perfect for protecting against accidental spills. I love that it’s easy to clean with just a damp cloth. It fits my car seats perfectly without leaving any color marks. The vegan and recyclable materials are a bonus, making me feel good about my purchase. Overall, it's a fantastic product!