Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I’ve been searching for a seat protector, and this one is just right. It fits my Mazda CX-9 2023 perfectly. Installation was a breeze.
Installation was simple, and cleaning is a breeze! I’m hopeful it minimizes the car seat indentations as much as possible.
My car is an older model with leather seats, and these covers make it look brand new again.
It was supposed to be a two-pack, but I only purchase one.
I needed something for my new MYP to avoid scuffing or leaving indents on the seats. I considered cheaper options, but they lacked the support and rigidity I was looking for—basically just glorified towels. So, I went with this one because the thicker, stiffer material seemed less likely to let anything deform the seat cover. After 2,000 miles with my kid’s seat on top, there’s no sign anything was ever there. Glad I didn’t cheap out!
These are fantastic for safeguarding your car seats from wear and tear caused by car seats.
This product is fantastic! I initially purchased one to assess the quality in person, and it exceeded my expectations. I'm definitely getting another for the passenger side. The texture, color, and quality are top-notch, and it's a breeze to install! Highly recommended!
I love how these look under the car seat. They prevent little shoes from dirtying our leather seats. I haven’t checked yet for any marks from the pressure, but I’ll update my review once I do.