What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
These seat covers are great, but installation was a bit tricky for me—it took about 20 minutes per seat. I had to contort myself to get the pieces together and wedge a part of the cover between the seat's top and bottom. Installing them in a hot Florida garage wasn’t easy, but now that it’s done, I’m very happy with the result. The material is durable and easy to slide on. The side flaps can shift if you don’t sit carefully, but overall, they’re comfortable. No issues so far, and my friend who also bought them is very pleased. Good product!
This is a great product, very simple to install. My leather seats used to get wrinkled from the car seats, but since using these, my seats are in great shape with no signs of wear. They’ve really helped keep my seats in good condition. Thanks!
This car seat protector is a lifesaver for parents! It keeps my car seats clean from all the mess kids make. The waterproof material is easy to wipe down. It fits well too.
I’ve been searching for a seat protector, and this one is just right. It fits my Mazda CX-9 2023 perfectly. Installation was a breeze.
Installation was simple, and cleaning is a breeze! I’m hopeful it minimizes the car seat indentations as much as possible.
My car is an older model with leather seats, and these covers make it look brand new again.
It was supposed to be a two-pack, but I only purchase one.
I needed something for my new MYP to avoid scuffing or leaving indents on the seats. I considered cheaper options, but they lacked the support and rigidity I was looking for—basically just glorified towels. So, I went with this one because the thicker, stiffer material seemed less likely to let anything deform the seat cover. After 2,000 miles with my kid’s seat on top, there’s no sign anything was ever there. Glad I didn’t cheap out!