Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I recently bought the Car Seat Protector and I can’t recommend the Owleys Car Seat Protector enough. It’s top-notch for protection, durability, and convenience—a must-have for parents.
Fits perfectly under the car seat and will save your car from wear and tear.
These seat covers are great, but installation was a bit tricky for me—it took about 20 minutes per seat. I had to contort myself to get the pieces together and wedge a part of the cover between the seat's top and bottom. Installing them in a hot Florida garage wasn’t easy, but now that it’s done, I’m very happy with the result. The material is durable and easy to slide on. The side flaps can shift if you don’t sit carefully, but overall, they’re comfortable. No issues so far, and my friend who also bought them is very pleased. Good product!
This is a great product, very simple to install. My leather seats used to get wrinkled from the car seats, but since using these, my seats are in great shape with no signs of wear. They’ve really helped keep my seats in good condition. Thanks!
This car seat protector is a lifesaver for parents! It keeps my car seats clean from all the mess kids make. The waterproof material is easy to wipe down. It fits well too.
I’ve been searching for a seat protector, and this one is just right. It fits my Mazda CX-9 2023 perfectly. Installation was a breeze.
Installation was simple, and cleaning is a breeze! I’m hopeful it minimizes the car seat indentations as much as possible.
My car is an older model with leather seats, and these covers make it look brand new again.