Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I’ve tried a few car seat protectors, but this one is the best by far. The structured bottom keeps its shape, preventing the car seats from leaving marks on the leather. I’ve ordered several of these now!
This product relieves pressure on your seat and prevents wear and tear from car seats.
So far, I’m loving these seat protectors. We’ve been using them for a couple of weeks now. The material is top-notch, and they work as intended. My one-year-old used to get dirt from his shoes on the seat, but the protector is stopping that now. It’s a solid piece, so it also prevents food from slipping between the seats.
These seat covers fit our 2013 Chevy Malibu perfectly and enhance the car’s interior.
We recently bought a new car, and I wanted to avoid the car seats denting the back seats. Enter this protector! It’s easy to install and seems to effectively distribute the pressure.
I often let my kids eat in the car during long drives home. Keeping the seats clean used to be a hassle, but this product has made it so much easier!
I have an older van with cloth seats, so I’m not too worried about the pad leaving marks, lol. Honestly, kids do more damage to a car’s interior than a pad ever could. I recently detailed my trusty old van and wanted to protect the cloth from muddy shoes and spilled snacks. This protector is great - very sturdy, crash-tested, and does exactly what I need. Hopefully, my van will stay nicer a little longer now.
Product matched the description perfectly, shipping was fast, and the seller was excellent!