Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great quality protectors. The straps really help keep it secure.
I bought these for my new Prius with the Softex Moonstone interior. After a lot of searching for a light gray seat cover, I found this one, and it fits perfectly without detracting from the car’s appearance. I wanted to protect the light Softex seats and prefer cloth in the summer.
Good quality seat covers for my Honda Odyssey. A bit tricky to install, but I’m confident they’ll work well. I bought them to prevent sticking to the leather in the hot sun.
This product is essential if you want to extend the life of your car seats. Definitely worth every penny.
I have a 2018 Ford, and this fit perfectly under my car seat. The material is sturdy and durable. Love it.
I’m thrilled with this product! My leather seats make me sweat, but this cover fits securely and is very comfortable. No sliding when I get in. I’m very satisfied, and the instructions were spot on.
Easy to install. The color is close enough, but it won’t matter much once the car seats are in place. The underside could have a bit more grip, but overall, these do a great job protecting my leather seats from the kids' car seats.
Fits my Buick Encore like a glove! Installation took less than a minute.