Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I have a two-piece set and it has been an invaluable addition to my car! It's durable and waterproof, great for those rainy day school runs or accidental juice spills. It's also a breeze to install and remove for washing. An excellent product, and I'm thrilled with the purchase! Highly recommended!
I never appreciated car seat covers as much as I do now that I have kids. These kept my seats clean after having a baby. I’m very pleased with my purchase and would definitely recommend them to other soon-to-be parents.
I purchased a set of these front seat covers for a friend, and they turned out to be of great quality and fit well, so I decided to get a set for myself. The 2017 Titan XD front seat fits like a dream. Easy to install, very comfortable, and stays in place. We’ll see how durable they are over time.
My grandson is always dropping crumbs when he eats, and this has been the perfect solution for protecting my car seat. It’s affordable, easy to install, and simple to clean.
After trying and returning several other car seat protectors, this is by far my favorite. I have a new car with tan fabric seats, and I needed to protect them from my toddler and his car seat. With the rear-facing car seat, he would have constantly been kicking the seat. This protector was easy to install and works perfectly.
I appreciate the protection these protective mats offer.They are good at guarding against the wear and tear,and those inevitable crumbs and spills.However, it can be somewhat slippery.I wish it had a little more grip. But overall, it's a useful product
These look fantastic and are sturdy. They work well under my car seat. The only reason I’m giving 4 out of 5 stars is that I wish I had found them sooner!
I bought these seat protectors before my son was born, and just ordered more for our baby on the way. They’ve held up perfectly through spills, snacks, and all the grime that comes with babies and toddlers. We recently removed the cover, and the leather seat underneath was in perfect condition.