What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We have an old 1998 BMW 3-series sedan with narrow, sporty leather seats and a Chicco KeyFit30 car seat. This protector was easy to install, even though it’s a bit wider than the seat itself. The base straps in securely without sliding, thanks to the rubber grips. I’m thrilled that our boy is now securely fastened. We’ll be getting another one for our other car that has similar seats.
Love it!! perfect look and fit!
I got these for my new Prius with the Softex Moonstone interior. I spent a lot of time finding a black seat cover that wouldn’t ruin the car’s look, and this one fits well and stays put. With some assistance during installation, it was easy to secure. I’m happy with the purchase and have been using it for about three months.
Sturdy and simple to set up, plus it’s incredibly cute!
The 'Hexy' Car Seat Protectors from Owleys are an absolute lifesaver for parents like me! With kids constantly hopping in and out of the car, spills and messes are unavoidable... These protectors fit perfectly and covers my back seats, shielding them from spills, crumbs, and dirt. The stylish hexagon pattern even adds a nice touch to my car's interior. Best of all, it's so easy to clean. I'd highly recommend it to any parents out there 😍
This car seat protector is very user-friendly. Before buying, make sure to check your car seat manual to ensure compatibility, as some brands don’t allow protectors. The “Safety tested” label doesn’t mean much because there’s no standard to test against.
These covers are very comfortable and well-made. Both the front and back seats fit perfectly. My only suggestion is adding one more fastener to the back outer bottom cushion.
This protector mat has been incredibly helpful in saving my car seats from spills and stains! What's even better is that it has made car rides much more comfortable for my son by preventing his car seat from slipping and sliding around. I would highly recommend this product to anyone who wants to protect their seats, especially those who have young children!