Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Sturdy and simple to set up, plus it’s incredibly cute!
The 'Hexy' Car Seat Protectors from Owleys are an absolute lifesaver for parents like me! With kids constantly hopping in and out of the car, spills and messes are unavoidable... These protectors fit perfectly and covers my back seats, shielding them from spills, crumbs, and dirt. The stylish hexagon pattern even adds a nice touch to my car's interior. Best of all, it's so easy to clean. I'd highly recommend it to any parents out there 😍
This car seat protector is very user-friendly. Before buying, make sure to check your car seat manual to ensure compatibility, as some brands don’t allow protectors. The “Safety tested” label doesn’t mean much because there’s no standard to test against.
These covers are very comfortable and well-made. Both the front and back seats fit perfectly. My only suggestion is adding one more fastener to the back outer bottom cushion.
This protector mat has been incredibly helpful in saving my car seats from spills and stains! What's even better is that it has made car rides much more comfortable for my son by preventing his car seat from slipping and sliding around. I would highly recommend this product to anyone who wants to protect their seats, especially those who have young children!
I’ve had a set of these for a while and use them under my kids’ car seats to protect my car’s seats. They do their job well, and I have no complaints. I even toss them in the wash when I clean the car seat covers.
Easy to put on. They’re a bit stiff, but I think they’ll soften up with heat and use. They look and feel nice.
Needed something to protect my leather seats from my son’s car seat. These were easy to install and thick enough to provide good protection. The colors don’t match my leather exactly, but they still look great. Highly recommend!