What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I’ve had a set of these for a while and use them under my kids’ car seats to protect my car’s seats. They do their job well, and I have no complaints. I even toss them in the wash when I clean the car seat covers.
Easy to put on. They’re a bit stiff, but I think they’ll soften up with heat and use. They look and feel nice.
Needed something to protect my leather seats from my son’s car seat. These were easy to install and thick enough to provide good protection. The colors don’t match my leather exactly, but they still look great. Highly recommend!
Purchased these for camping trips to keep my leather seats safe from dust and spills. They’re so comfy that I’ve started using them all the time!
I purchased this for my Genesis because I often travel with my dog. It looks and feels fantastic—like real love! It also has a feature that secures it between the seat’s back and front, so it doesn’t move around. Thanks for this reasonably priced seat cover! The color I chose, a beige, matches perfectly.
I just received this protector and it looks very good. However, I have doubts about the leather material on the top. I'm afraid that scratches will be visible on it after a while. So far however everything looks solid and I also like the non-slip bottom. Anyway, I'm satisfied with my purchase and the fact that I bought the mat at a discount because the price is quite high. I will update the review if my doubts are confirmed.
Purchased these for my sister’s Nissan Rogue. The quality is excellent! They perform flawlessly, look exactly as pictured, and offer great protection for the seats. This is definitely a great value. Highly recommended!
Fantastic product that fits perfectly in my car. I bought it specifically to protect my leather seats, and it works great.