Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Purchased these for my sister’s Nissan Rogue. The quality is excellent! They perform flawlessly, look exactly as pictured, and offer great protection for the seats. This is definitely a great value. Highly recommended!
Fantastic product that fits perfectly in my car. I bought it specifically to protect my leather seats, and it works great.
easy to install, looks nice and durable. thank you:)
I just got a new car and needed seat protectors to keep it clean with my two little troublemakers in the back. These have a good gripping material underneath to stop them from sliding on leather. I also got protectors for the front seats to prevent little footprints from marking up the back of the front seats.
I really liked this product. It’s well-made, uses great materials, is waterproof, and is easy to clean. Works with all sizes of car seats.
I recently purchased two of these seat protectors and they're working just great to keep my seats protected!! Both were very easy to install and fit perfectly in my car. I love that the material is waterproof, which gives me peace of mind as my kids often spill drinks in the car. Love it!! Great brand and I'll definitely buy more
This is the thickest car seat protector I’ve found. It holds its shape well and doesn’t allow sharp edges to press into the seat below. I was worried that the Chicco Keyfit base might leave creases, but this has done an excellent job cushioning it.
They exceeded my expectations, looking much nicer and more upscale than anticipated. I purchased them to cover my leather seats during the summer, and for the price, they’re fantastic. Highly recommended! 100%!