Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
They look great, but I haven’t had the chance to install them in my car (I sold it). I ended up giving them to a friend, and he’s thrilled with them.
I was hoping these would be thicker, but for the price, they do their job well. We use them under both an infant car seat with a base and a convertible car seat, and I’ve been pretty satisfied so far.
I saw it in a Facebook ad and ordered one first, but after a week of use ordered a second one for a complete set in my back seat. These car protectors are of BEAUTIFUL brown color and of great quality! Amazing fit for brown / beige / white car interiors. Love them and recommend buying!
I’ve been searching for a seat cover that fits snugly on my bucket seats without shifting and that won’t interfere with the airbags. I didn’t think it was possible until I found these Owleys Hexy Car Seat Protectors.
This is a high-quality protector, and I love that it covers the back of the seat too. Now when my daughter is rear-facing and kicking, the seat doesn’t get dirty.
These are exactly what I needed to protect my minivan’s seats from serious dents caused by a properly installed car seat with the latch system. They’re durable, offer excellent protection from spills, and they look great too. Highly recommend for families with kids.
The material matches perfectly and the fit is just right
Seat protectors are great! They don’t slip anywhere on the seats, the material is dense and elastic. We love it. Got our package in 2 days. The packaging itself is very cute, nice for a gift. Everything as advertised!