Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
These cover the seats exactly where needed. They’re easy to clean too and match the description perfectly.
I haven’t had it long, but I’m impressed with the quality and color. I haven’t washed it yet, but it’s a nice weight and should protect my new car’s seats from booster seats and little ones.
I bought this car seat mat to protect my car seat from the dents that the child seat leaves. Didn’t know what to do with them, I put blankets on my seats, but it didn't work ... This car seat protector does its job perfectly! Plus it has a non-slip layer on the bottom and doesn't slide during the ride. I am very satisfied with the purchase. Thank you Owleys
fit seats of the 2019 Nissan X-trail III well. simple and quick installation, easy to clean (my daughter has already managed to stain them with felt-tip pens, but we washed everything without any problems)
I was skeptical at first and thought this might be an unnecessary buy, but I was SO WRONG. We just transitioned my son from an infant car seat to one that grows with him and will eventually be a booster. With his feet now reaching the back of the seat (he’s still rear-facing), he immediately started kicking it. Living on a farm means muddy and snowy boots are common. This purchase was 100% worth every penny. I also have cloth seats and don’t care about the potential X indent that some people mentioned—I haven’t noticed one yet. I’m glad I got this before installing the seat in my 2020 Toyota Rav4.
I have a Nissan NV with six messy kids. My seats had lots of stains. I’ve tried several types of seat covers, and finally found these that fit really well! They’re durable, stay in place, and look great. I’m very satisfied with this purchase!
Nice car protector mats, perfect fit for Chevrolet Tahoe seats. The leather is pleasant to touch, the threads don't stick out, and the inner coating is anti-slippery. worth the money
Car seat mats of wonderful quality. Soft and well-stitched. Have convenient metal fasteners. Dirt may accumulate between the seams, but we'll see over time. We use them for two weeks now and so far they are very easy to clean.