Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I rarely write reviews, but I have to say, this seat cover is awesome! Just enough coverage to do the job without any extra bulk. Highly recommend :)
I purchased two of these to protect my leather seats from car seats, and they’ve been fantastic. No problems so far!
Just bought a used Subaru Ascent with beautiful caramel-colored leather seats. Since we take our dogs for walks and they often get muddy, I needed something to protect the seats. These covers are a close match to the seat color, so I still get to show off my pretty leather. Very happy I found them!
We just got a new car, and I wanted to prevent the rear seats from getting dented by the car seats. This protector is easy to install and seems to do a good job of distributing the pressure.
I initially bought one to check the quality, and it’s fantastic. I’m getting another for the passenger side. The quality, texture, and color are excellent, and it was easy to install. Definitely recommend it.
I’m absolutely in love with this! The color, hexagonal design, and size are all perfect. Best purchase!
I like how it looks and feels, but the seat portion is too short, even in our large car.
After thoroughly researching seat protectors and reading reviews, I found that nothing compared to this outstanding protector. The material quality, sturdiness, and thoughtful design are excellent.