Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Extremely well-made. I got this for my car because one of my kids plays field hockey, and the passenger seat was becoming unbearable. This will make a huge difference! Thanks a lot!
Installed this in my 2023 Kia Sorento, and it fits the seat beautifully. It seems to be doing a great job protecting the leather, too.
I bought this for my new car and it’s been fantastic. It fits well and doesn’t move around. Easy to clean and looks great.
I adore these seat protectors. They’re very well-made and stay in place once you’re seated. When I first sit down, the side of the cover near the door sometimes folds under my thigh, but after adjusting it, it stays put until I get out. Despite this minor issue, they fit my van seats well, and I’m very pleased with the purchase.
I’m very impressed with this car seat protector. It fits my car seats perfectly and doesn't move around thanks to the anti-slip base. The eco-leather and high-density foam layers feel very robust and comfortable. I’ve had no issues with color transfer or stains, and the waterproof feature has come in handy more than once. It's easy to clean, and the eco-friendly materials make it an excellent choice for anyone conscious of their environmental impact. Definitely worth the purchase!
I'm very pleased with these seat covers. They fit perfectly, are simple to install, and stay in place. The quality seems impressive, though I'm interested to see how they fare after a wash. I was concerned they might be too warm in the summer, but they’re not. I chose the light gray, and it looks fantastic in my car.
When we added a second car seat to our truck, we decided to use these protectors. I wanted to ensure we wouldn’t damage the seats in the long run, and they also make cleaning up snack messes much easier.
I’m thrilled with the quality of these seat protectors. They’re soft, thick, and offer excellent coverage to fully protect the seats from the baby car seat.