Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Extremely satisfied with these covers! They fit my new Nissan Ariya like they were tailor-made. The brown and black combination goes perfectly with my car’s black interior.
Love how these blend in with my black leather SUV. They’re almost invisible and make cleaning a breeze while protecting my seats.
Great for toddlers who are still rear-facing and can reach the seat with their feet! It keeps dirt and debris off your seats.
Easy to install, fits perfectly, and I’ll definitely be buying another set in black.
We’ve used these for both of our kids, and they’re fantastic! They’re an excellent way to keep your car seat clean and prevent damage from the car seat. They’ve saved us many times, especially when the kids have gotten sick in the car.
When we added a second car seat to our truck, we decided to use these protectors. I wanted to ensure we wouldn’t damage the seats in the long run, and they also make cleaning up snack messes much easier.
I purchased two for my vehicles. Initially, they seemed flimsy, but once installed, they provided ample coverage for the car seat. It even protects the back of the seat from being kicked by my rear-facing child. The anchor points are easily accessible, and it stays in place once secured. This will be my go-to seat protector.
These look fantastic in our new car and provide excellent protection for the seats.