Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
These seat covers blend seamlessly with the interior and work well with both rear and forward-facing car seats. They look even better in person. I’m very impressed with the durability and quality. Big thumbs up!
I purchased this seat protector for my husband’s car, and he’s thrilled with it. The installation was straightforward, and the anti-slip rubber keeps it secure. The waterproof fabric has already saved us from several potential disasters. It’s also great to see that it’s made from vegan and recyclable materials. The cover doesn’t transfer any color, which is perfect for our light-colored seats. It’s a fantastic product that does exactly what it promises.
This protector has saved my seats from my toddler’s muddy shoe-kicking habit. I highly recommend it to keep seats clean and looking new.
These seat covers do an excellent job of protecting the leather seats in our car!
Fits the seats like a glove. Looks fantastic and gets the job done.
Fantastic product! My seats are protected from everything.
I use this seat protector in my truck for work. It’s tough, durable, and easy to clean. No more worrying about dirty tools ruining my seats. I'd love to have more color options though.
Fits perfectly under my car seats and keeps the seats protected! Be sure to check compatibility with your car seats before purchasing. The quality is good and they look great.