Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
this car seat protector exceeded my expectations! it’s made of high-quality materials that feel very durable. the waterproof feature is fantastic, especially with young kids in the car. I love how easy it is to install and the fact that it stays in place without slipping. the universal fit means it works perfectly in both our sedan and SUV. I would definitely recommend this product!
Good material and attractive design, but it doesn’t stay upright on my car seat.
Love this product! We’ve had them for a few months now, and they’re great. I have two—one for a convertible car seat and one for a booster. Starting with the booster seat, I love that my son can get in and out without it slipping around. The blue strips on the protector grip the vehicle seat and the booster seat well. The raised edge around the bottom has already contained a spill and saved my car! For the convertible car seat, there’s no more struggling to hold up the back of the protector while trying to buckle the seat in. This one is tall enough and attaches around the headrest, keeping it in place. Other protectors we’ve used allowed the car seat to move around, but not this one—once the seat is buckled, it stays put, keeping my little one safe. I highly recommend this product! I’m confident our leather seats will still look great after the kids are out of their seats. Better review after use
High quality and easy to maintain. Couldn’t ask for more 🥰
I bought this to protect the seat next to the car seat from little feet. It looks good and does exactly what I need. Affordable and just right for us.
If you want to keep your seats in top condition, these are a must-have. The car seat bases need to be installed tightly, and these protectors will save your seats from damage and help manage messes as your child grows. They’re easy to put on and are well-made.
It’s too hot in Texas for leather seats without some kind of cover. These were incredibly easy to install and provide excellent coverage for both the seat and seatback. What’s great is that they’ll be easy to remove for washing. I’d definitely recommend them.
I like this product, though it’s a bit large for my car. I still recommend it.