Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Total game-changers 🔥
I absolutely loved how this match my car interior so well it’s also nicely put together. The texture is quality highly recommend this product.
Hello!
I would love to share my experience with Owleys!!!
I purchased a 2017 Land Rover a few days before purchasing the Car Seat Protector and the Seat Back Protector Set Hexy One. I searched online for brown seat protectors in hope of finding something to put under a car seat to help not dent the leather. I wasn’t even looking for or expecting to find the back seat protector, but am so glad that I did! I have a 3 year old that just loves to kick the backs of our seats, so it being a new-to-me vehicle, I definitely wanted that feature!
The product quality is excellent! I was extremely impressed with how well the brown matched my interior leather! So much so, that when I went to show other parents my “new” vehicle, I’m not kidding when I say, their first question always was, “Did that back seat thing come with it?!” I also had one ask me if I special ordered it at the dealership before I got the car. NOPE! Owleys for the win!!! ALL of them were so surprised that I had actually ordered them online and wanted the back seat protectors for their vehicles because they seriously are that nice!
I definitely give Owleys a 10/10. I am super pleased with my purchase!!!
i love my owley car seat protector and kick mat. They were easy to install and have been helpful in our new car with a toddler. I also love the look of the black and brown mats, they match great and look so good that I don’t mind them being there. With others I looked at, I kept hesitating to purchase because I didn’t like the look of them. Definitely would recommend these owley products!
I recently installed the two products I purchased from you. I have attached photos of the installation. The products look very good in my car and should protect my seats from the car seat. Thank you for making such high-quality products and for shipping the items to me so quickly. I look forward to many years of use.
We ordered two Car Seat Protector Mats - Hexy One to keep the leather seats on our new car protected from car seats and our busy sons! They match the trim well, were easy to install and are doing a great job keeping our car clean. I would purchase other products from Owley’s in the future.
Just received my seat cover protectors and I am very satisfied with the items. Fit great on my 2022 Toyota Highlander. Great quality and nice packaging. I highly recommended their products.
Great colors and quality. It came a little wrinkled, but after a few days of use everything is fine. Shipping took 5 days.