Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Goodbye, hot car seats! This umbrella shade is a lifesaver in the summer ☀️
I'm really happy with how well this shade blocks the sun. It keeps my car significantly cooler, especially on scorching days. But, I do find that it sometimes slides down the windshield a bit. Maybe adding a stronger grip or suction cups would help keep it in place more securely.
So much easier to use than those awkward folding shades. Highly recommend the Owleys umbrella shade.
Great product overall! I love how easy it is to open and close, and it does a great job of keeping the interior cool. The only thing I would suggest is maybe adding a UV coating to the fabric for even better sun protection. Otherwise, I'm very satisfied with my purchase!
Pretty impressed with the quality. Feels well-made and I expect it to last. Owleys seems to make good products!
I was worried it would be flimsy, but it's actually quite sturdy. Very happy with this purchase.
This umbrella shade is a game-changer! It's so much easier to use than traditional sunshades. My only gripe is that it doesn't quite cover the entire windshield of my SUV. It would be great if Owleys made a slightly larger size for bigger vehicles.
Simple, effective, and affordable! This Owleys sunshade is a winner in my book. 💯