Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I love that it folds flat when not in use. It takes up very little space when stored away.
Overall, I'm satisfied with this purchase. It's a decent organizer for the price. My only gripe is that the velcro closure isn't very strong. It tends to come undone easily.
I was tired of things sliding around in my trunk. This organizer has solved that problem! 🙌
I'm happy with how much this organizer can hold. However, I wish it had a lid or some kind of closure. It would be nice to be able to keep things covered and protected from dust.
This organizer is perfect for anyone who wants to declutter their car and create a more organized and functional space.
This Owleys organizer is a good value for the money. My only complaint is that the stitching isn't the best quality. I've noticed a few loose threads already.
I'm happy with the size and functionality, but the stitching on the handles could be better. One of them is already starting to fray after only a few weeks of use.
This organizer is a perfect fit for my SUV. It fits just right, is durable, and I really appreciate the lid. It keeps everything tidy and covered while still leaving room for additional items in the back. I’m delighted with this choice!