Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The Owleys organizer is a worthwhile investment for anyone who values a clean and organized car.
I'm so happy with this purchase! My trunk is finally organized and I can find what I need.
This Owleys organizer is a game changer! My trunk is so organized now, it's almost embarrassing how messy it used to be.
This organizer is a good size and holds a lot of stuff. However, I wish the dividers were removable. It would be nice to be able to customize the compartments a bit more.
This organizer is pretty sturdy, but the bottom could use some reinforcement. It sags a bit when it's full of heavy items.
The product matches the color shown in the photos very well. It’s sturdy once assembled correctly, though a bit smaller than I initially wanted for my space. Nonetheless, it works quite well.
The assembly for this organizer involves just attaching the sides and the center divider with hook and loop strips. I was initially concerned about its stability, but the strong hook and loop strips hold firmly once pressed together. It lifted easily with heavy items inside, without sagging or any parts coming apart. The divider helps separate vehicle and kid-related items. The interior is durable, though I’ll avoid putting sharp objects near the exterior. Overall, I’m pleased with this product. 😀
This is a great way to maximize the space in your trunk and keep it looking neat and tidy.