What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
While it’s good for shoes and accessories, it feels a bit lightweight for larger items. Still, it’s a handy way to keep things sorted. Great for occasional use.
Good for basic use, but it feels a bit flimsy under heavy load
Works well, but I wish it had stronger stitching.
This organizer gets the job done but isn’t without its flaws. It’s simple to use, lightweight to carry, and designed with handy compartments for separating clean and dirty items. While it’s versatile enough to hold other sports gear or travel essentials, the material feels a bit flimsy and doesn’t inspire confidence for long-term durability. The design is practical, but it might not hold up well to regular heavy use. Still, for basic organization and occasional outings, it’s a convenient option for keeping golf accessories and other items tidy.
A functional bag that’s clearly made with golfers in mind. It’s large enough for multiple pairs of shoes, balls, and more, yet compact enough not to dominate trunk space. It doesn’t slide around during drives, which is a big deal for someone always on the go. Love how easy it is to clean after a muddy round. It’s become an essential part of every golf outing. Could be sturdier but still solid.
Keeps the car trunk spotless by storing muddy shoes and dirty gear. The design is simple but incredibly effective. Would recommend it to any golfer.
A great product for staying organized, especially for someone who plays often. It’s durable, collapsible, and doesn’t take up much room when not in use. Very practical!
This organizer is exactly what’s needed for weekend rounds. It’s spacious, easy to transport, and keeps the trunk clean. Highly recommended for golf enthusiasts.