What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love this car trunk organizer with lid! Keeps everything in place and is easy to store. Getting the second one already. 👍🏿👍🏿
We are thrilled with our car trunk organizer with lid! Thank you for your kind customer service!
Hi, I recently bought this organizer from Owleys, and it’s decent for the price. It keeps my trunk organized, and the foldable design is handy. However, the material seems a bit thin, and I’m unsure how it will hold up with heavier items. Overall, a good basic organizer, but for heavy everyday use, consider other options.
This car trunk organizer with lid has transformed how I store items in my car! It's surprisingly spacious and sturdy, holding grocery bags, sports gear, and even heavier items with ease. The 17.7-inch size is perfect for my trunk, and I love that it’s foldable when more space is needed. The adjustable compartments help organize effectively. Top-notch quality, designed to withstand regular use. Firm walls and base maintain shape even when loaded. I've recommended it to friends! Thanks!
This car trunk organizer with lid is fantastic! It's extremely well-crafted with durable eco-leather and Oxford fabric. The spacious compartments and removable divider are very practical. I mainly use it for groceries, and it keeps everything secure with its non-slip rubber feet. Setting it up was quick and easy. It’s a valuable addition to my car, highly recommended!
Spacious and durable organizer! Received mine in 3 days. Highly recommend!
This car trunk organizer with lid does a good job of keeping things in place. It stores various items without them getting tossed around. Folding it up is easy, though I wish it was sturdier.
Fantastic car trunk organizer with lid! It fits everything from groceries to sports gear perfectly, and the lid keeps it all secure! The anti-slip design is great, nothing moves even on sharp turns. Love how it folds away when not in use. Plus, the materials are durable and look great. Highly recommended!