What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Overall, these protectors are effective. They adhere well and do a good job of keeping my furniture safe from scratches. My biggest complaint is that they are quite visible, which detracts from the look of my couch. But despite their visibility, they do keep my couch looking new. I would recommend them to anyone with cats, but be aware that they may be noticeable.
I love how easy it is to use these protectors. They’re clear and blend in well with my sofa fabric, which means my couch still looks great. My cat’s scratching has decreased significantly since I put these on. A fantastic product!
These are fantastic! Easy to apply and very effective in keeping my couch scratch-free. Perfect protection!
these protectors are a game-changer. adhere well and are hardly noticeable. very pleased
Awesome product! They blend in with my sofa and provide excellent protection. My cat has stopped scratching completely. Totally worth the investment
I’m really impressed with these protectors. They’re easy to apply and don’t leave any marks, even after being on for a while. My couch has never looked better, even with my cat around. Highly recommend this product to anyone with cats. It’s a simple, effective way to protect your investment and keep your home neat
These protectors do a good job of protecting my couch. They’re invisible and easy to apply, blending well with my furniture. The only downside is that removing the backing can be a bit of a hassle. Despite that, I would recommend them to other cat owners.
I was skeptical at first, but this product proved me wrong. The protectors blend perfectly with my furniture and are completely pet-friendly. My cat doesn’t seem to mind them, and my couch is scratch-free for the first time in ages. The material is flexible and adheres very well to the fabric. The fact that they leave no residue when removed is a huge bonus. Couldn't be happier with this purchase!