What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The plastic was a breeze to install and holds firmly in place. I'm not sure what these "cute stickers" are supposed to be. Since applying, the cats have steered clear of the corners of my chairs.
Applying these to furniture is a breeze. They can be removed and repositioned effortlessly, adhering well without leaving any residue behind. They work wonders—my cat no longer scratches or picks at the furniture. Being clear, they blend in seamlessly and don't stand out. I'm thrilled with this purchase and would certainly buy more!
I just got a new sofa and wanted to prevent my cat from scratching it. The sheets were simple and enjoyable to put on, although removing the backing was a bit tricky. The plastic is thick and flexible, adhering well to the tightly woven, smooth fabric. If it starts to come off after a reasonable period, I would likely buy it again.
easy to apply and prevents couch damage 👍
My cat loves it and no longer scratches the furniture
This cat scratch protector really works! It's so easy to apply - just peel and stick. I was worried about it not sticking properly, but it holds up perfectly. My cat used to ruin my couch, but now it stays pristine. I love that it's invisible and leaves no residue, which means my furniture looks great even when the protectors are on. Highly recommend!
Amazing protectors!!!! My sofa looks brand new even with two cats in the house. The protectors are easy to install and stay in place without any issues. I also appreciate that they don't have any odor, which is a huge plus. It's a game-changer for pet owners who want to keep their furniture looking nice. My cats don’t even try to scratch the couch anymore. I’m so glad I found this product!
The protectors do their job well. They’re easy to apply and keep my couch safe from my cat’s claws. My only issue is that removing the backing can be a bit tricky at times. However, they stay in place and are great for serving their purpose