What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
So glad I found this scratcher! It's the perfect size for my small apartment, and my cat is obsessed with it. It's also really easy to flip over and extend its life. 👍🏼
Ordered this scratcher for my aunt's cat who is a bit of a princess. She was worried she wouldn't like it, but it turns out she loves it! Apparently, she demands to have it placed in a sunbeam for optimal napping. Spoiled kitty approved!
My grandma was complaining about her cat ruining her new rug, so I bought her this Owleys scratcher. She was a bit skeptical at first, but now she says her cat won't leave it alone! Problem solved!
This Owleys board is fantastic! It's sturdy, stylish, and my cat uses it all the time. My only issue is that the cardboard on the edges started to fray a bit sooner than I expected. Perhaps reinforcing the edges could improve its durability.
My cat loves to sleep and scratch on this Owleys board! The only downside is that it's a bit difficult to clean cat hair out of the corrugated cardboard. Maybe a slightly smoother surface would make cleaning easier.
Bought this as a "get well soon" gift for my friend's cat who had surgery. She said it's been a great distraction during his recovery and he loves lounging on it. It's also lightweight, so she can easily move it around to keep him company.
Finally, a scratching post that doesn't look like an eyesore in my living room! The Owleys scratcher is sleek and modern, and my cat took to it right away. Plus, it's holding up really well to her constant scratching.
Great value for the price! This scratcher is much bigger than I expected, and it's super sturdy. My cat loves scratching, napping, and playing on it.