What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This Owleys board is a great scratcher! It's sturdy and my cat uses it frequently. My only complaint is that it's a bit lightweight, so it slides around on my hardwood floors when she gets really into scratching. Maybe adding some rubber grips to the bottom would help.
Saw this scratcher on Instagram and thought it looked perfect for my niece's new kitten. She sent me a video of the kitten pouncing and playing on it - it was the cutest thing! Apparently, it's also helped her kitten learn to use a scratching post instead of her furniture. Aunt of the year award, here I come!
I was worried my cat wouldn't be interested, but she loves this thing! She scratches it, sleeps on it, and even uses it to play. It's hilarious and adorable.
Rescued a stray cat a few months ago, and he was terrified of everything, including scratching posts. I tried a few different options, but he wouldn't go near them. Then I saw this Owleys scratcher and decided to give it a shot. He was hesitant at first, but now he loves it! It's so rewarding to see him finally relax and enjoy himself.
I was looking for a scratcher that wasn't an eyesore, and this one is perfect! It's stylish and functional. My cat approves!
The curved design is genius! My cat loves to rub her face and body on the curves while she scratches. It's so cute to watch.
This scratcher is great! My cat took to this scratcher right away! It's sturdy and looks nice in my living room. My only suggestion for improvement would be to offer a version with a built-in toy or catnip compartment. That would make it even more appealing to my playful kitty.
The quality of the cardboard is amazing! It's really dense and lasts a long time. My cat has been scratching it for months, and it's still in great shape.