What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Foster kittens were destroying my furniture, so I got them this scratcher. It's holding up surprisingly well to their constant play and scratching. They even like to nap in the curve together – it's adorable! Might need to get a second one though, they're growing fast!
Love that this scratcher is eco-friendly and made with recyclable materials. It's a great way to keep my cat happy and help the environment.
Was a bit skeptical at first because my cat is picky about her scratching surfaces, but this thing is a hit! She loves the curve, and the cardboard seems to be really satisfying for her claws. 😊
This scratcher is a lifesaver! My cat was destroying my carpet, but now she only uses this. It's a good size and seems to be really durable.
My grandpa loves his cat more than anything, but she was constantly scratching his antique furniture. I got him this scratcher as a birthday gift, hoping it would help. He called me a week later to say it was the best gift ever! His cat loves it, and his furniture is finally safe. Made my day!
This is a great alternative to traditional scratching posts! My cat loves it. However, I wish Owleys offered replacement cardboard inserts. It seems wasteful to throw the whole thing away when the scratching surface wears out.
This scratcher is great! My cat loves the curved shape and uses it daily. My only minor gripe is that the smell of the glue used in the construction was quite strong for the first few days. Perhaps using a more odorless adhesive would be better.
I'm happy with this purchase overall. It's a good quality scratcher and my cat enjoys it. However, the assembly instructions were a bit confusing. Clearer diagrams or a video tutorial would be helpful.