What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Had I known Owleys offered tall scratching posts, I would have bought this ages ago. With years of rescuing cats, I know the importance of a tall scratcher for stretching and scratching. This one is fantastic—my 1-year-old cat went wild for it before I even finished assembling. It’s super sturdy and the design is top-notch. Totally worth the investment. Also, my current cat loves the dangling toy that came with it. WIN! Much appreciated.
My cats are thoroughly enjoying this scratching post. It’s stable, well-constructed, and they use it all the time.
Our one-year-old cat adores this scratching post. He uses it several times daily, and it’s been great for keeping him away from our wooden furniture. We’re already planning to get another one.
Highly recommend this for kittens. They had a blast playing with the ball and mouse, and at a great price for an Owleys product. Definitely worth it. 👍🏻😻
My cat is thrilled with this scratcher. It arrived well-packaged and was easy to put together. I’ll definitely order again!
This scratching post was just what I needed—sturdy and large enough for my 16-pound cat. Unfortunately, my cat didn’t use it, so I had to return it. Assembly was simple, though.
My cats are really enjoying this Owleys scratching post. It’s stable and withstands their rough play. Highly recommended
Last summer, my kids rescued two tiny kittens barely a week old. A year later, these furballs are huge! They’re fixed and indoor-only, so I worried about their exercise and my furniture. Scratching is vital for their well-being—it's their way of marking territory and relieving stress. After exploring options at various pet stores, this scratcher caught my eye. It’s impressively tall, very sturdy, and simple to assemble. Our cats love scratching and lounging on it. Highly recommend it for keeping cats active and happy! 😅