What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Had I known Owleys offered tall scratching posts, I would have bought this ages ago. With years of rescuing cats, I know the importance of a tall scratcher for stretching and scratching. This one is fantastic—my 1-year-old cat went wild for it before I even finished assembling. It’s super sturdy and the design is top-notch. Totally worth the investment. Also, my current cat loves the dangling toy that came with it. WIN! Much appreciated.
My cats are thoroughly enjoying this scratching post. It’s stable, well-constructed, and they use it all the time.
Our one-year-old cat adores this scratching post. He uses it several times daily, and it’s been great for keeping him away from our wooden furniture. We’re already planning to get another one.
Highly recommend this for kittens. They had a blast playing with the ball and mouse, and at a great price for an Owleys product. Definitely worth it. 👍🏻😻
My cat is thrilled with this scratcher. It arrived well-packaged and was easy to put together. I’ll definitely order again!
This scratching post was just what I needed—sturdy and large enough for my 16-pound cat. Unfortunately, my cat didn’t use it, so I had to return it. Assembly was simple, though.
My cats are really enjoying this Owleys scratching post. It’s stable and withstands their rough play. Highly recommended
Last summer, my kids rescued two tiny kittens barely a week old. A year later, these furballs are huge! They’re fixed and indoor-only, so I worried about their exercise and my furniture. Scratching is vital for their well-being—it's their way of marking territory and relieving stress. After exploring options at various pet stores, this scratcher caught my eye. It’s impressively tall, very sturdy, and simple to assemble. Our cats love scratching and lounging on it. Highly recommend it for keeping cats active and happy! 😅