Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
If you only knew how happy I am that now after snowy/ rainy nights I don’t have to clean my car before going to work... Thank you so much!!!
The quality is good but I expected larger size.
this cover provides top-notch protection from dust and snow without the hassle of complicated setups. fits nicely on my Equinox.the high-quality materials ensure the vehicle remains in pristine condition.
For the road trip enthusiast seeking reliable protection while traveling, this car cover hits all the right notes. The well-thought-out material blend feels sturdy without added weight, which is great. The cleverly made mount system ensures fuss-free installation in just seconds-amazing feature since I hated installing my previous car covers. The fleece lining is a pleasant surprise, never seen it too. For all the Equinox owners, this cover is a top pick👍
This cover for Equinox is a lifesaver in winter!!! It combines ease of use with protective features against the elements, and its quick automotive installation is a godsend... The combination of materials, including a soft lining gives peace of mind and it's so good knowing you won't have to clean your car in the morning before work... Wish I had it sooner. So overall, with its snug fit,seamless protection and convenience, this cover exceeds all expectations!!
The best Chevy car cover I've ever tried! With its automatic installation and lightweight material, it keeps the car clean, protected from both heat and freezing weather. The silver coating adds a sleek look too. Totally worth the investment!
Absolutely incredible protection and takes only 60 seconds to install 💪👍
Using the Chevrolet Equinox car cover feels like giving your car a cozy blanket:) It offers the perfect layer of protection. The silver coating does an impressive job of reflecting sun rays while the durable materials keep the elements out. It's lightweight yet sturdy, so transporting and putting it on takes no time or effort. The suction mount system is GENIUS! no more wrestling with the cover flying away in the wind! Whether parked near the house or heading on a weekend road trip, this cover ensures your car stays in pristine condition by warding off dust and snow. Definitely a smart investment for any Equinox owner