What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This childrens play tent has been a game-changer for us! It’s the perfect retreat for my son, who loves having a space to call his own. He spends hours reading and playing with his toys inside. The assembly was a breeze, and I’m very impressed with the quality and stability. It’s a beautiful, well-made product that looks great in any room. An excellent investment for encouraging imaginative activities.
We got this childrens play tent for our twins, and it’s been a fantastic addition to their play area. The quality of the pine wood and cotton is top-notch, and it’s versatile enough to move from indoors to the backyard easily, which is perfect for sunny days when they want to play outside. The curtains add a nice touch for pretend play too. However, it can be a little small for two 10-year-old kids. Solid 4 stars!
This childrens play tent has a simple setup. It’s the perfect size for my two 4-year-old kids, and the curtains add a nice touch. They use it every day.
Bought this childrens play tent as a gift and it’s been a huge hit! The materials are great and it looks SOOOOO CUUUUTEEE!!!! Very impressed!
Great quality and super cute in person! It’s lightweight and easy to carry. Would have given five stars if the mat was thicker.
Such a high-quality childrens play tent for kids to play! It’s been a magical addition to our playroom, and the kids absolutely adore it.
I bought this childrens play tent for my daughter’s birthday, and it’s been a huge hit! The natural materials feel so safe and durable. We set it up in her room, and she loves having her own little hideaway to read and play in. The machine-washable feature is a lifesaver too, especially with kids who love snacks inside their tents. Highly recommend!
Very pleased with this purchase. The childrens play tent is stylish and fun for the kids.
Works and looks PERFECTLY!!! Thank you. 😊
My little one’s new favorite spot! The childrens play tent is easy to set up and feels incredibly safe with its eco-friendly materials.
Love the quality and design but it’s quite heavy.
This childrens play tent is a game-changer for our family! It fits perfectly in our living room, creating a cozy nook where my kids can play or relax. The play mat included is thick and comfy, which is great for their little adventures. The fact that it’s made from non-toxic materials was a big selling point for us. It’s been months since we bought it, and it still looks as good as new after several washes. Highly recommend!
Best purchase for my kids’ playtime! They absolutely love their new childrens play tent, especially the cozy curtains and storage pockets.
This childrens play tent exceeded our expectations! It’s spacious, easy to assemble, and the breathable windows are a nice feature. The fact that it’s machine washable makes it a practical choice for busy parents.
Perfect childrens play tent for indoor and outdoor play! The pine wood poles are sturdy, and the organic cotton fabric is soft to the touch. It’s become the favorite spot for my kids to play pretend adventures.
We’re thrilled with this childrens play tent! It’s well-made with high-quality materials that feel durable. The curtains add a fun element for imaginative play, and the design complements our home decor perfectly.
My kids love their new childrens play tent! It’s spacious enough for them to play together comfortably, and the included play mat is a nice addition for extra comfort. Setting it up was straightforward too!
We’ve had this childrens play tent for a couple of months now, and it’s a firm favorite with my kids. It’s lightweight and easy to move, which is fantastic. They use it both indoors and out, depending on the weather. The material is high quality, and I appreciate the eco-friendly aspect. My only wish is for a wider variety of colors or patterns to choose from. Still, it’s a wonderful, versatile play tent for kids.
This childrens play tent exceeded my expectations. It’s not only a play area but a cozy spot for naps too. My daughter loves it, and I’m happy with my purchase.
Best purchase we’ve made for our kids! They spend hours playing inside, and the breathable cotton fabric means I don’t worry about them getting too hot. Very sturdy and well-made.