Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Assembly was a breeze for this childs teepee, and it’s the hit of the house!
This indoor childs teepee is a child’s dream come true! Easy to set up, and its design is both beautiful and breathable. An instant favorite in our household.
be a bit thicker for more comfort on hardwood floors. Otherwise, it’s a hit with the kids and a nice addition to our playroom.
I bought this for my niece as a Christmas gift, and it’s been a smash hit. She uses it for everything from a reading nook to a pretend camping site. The lightweight design is a plus, making it easy to move from room to room. It’s well-crafted, easy to clean, and looks adorable in her room. A fantastic buy that promotes creative play!
Love at first sight for my little ones with this charming kids playhouse!
This kids teepee tent has sparked so much creativity in my children. From a library to a spaceship, it’s everything they need it to be. Also, super simple to use!
Love the design and material of this childs teepee. It fits well in our living room and the kids love it. Just wish it was a bit bigger.
I cannot recommend this childs teepee enough. It’s been an incredible addition to our family’s playtime routine. The size is perfect for my two preschoolers, and the inclusion of a play mat is a thoughtful touch. The breathable design keeps the interior comfortable, and it doesn’t slip on the floor while they’re playing. It’s also incredibly easy to clean, which is a huge bonus. A well-loved and well-used piece in our home.