Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This replaced an older collapsible organizer that always sagged on the sides and looked messy no matter what was inside it. This one has a more finished look, almost like it belongs with the car interior instead of being an afterthought. The lid is genuinely useful when putting away groceries in a parking lot, since it stays open instead of falling shut. The velcro strips and straps keep it planted on carpet, and there has been no shifting during quick stops or freeway ramps. The 22 pound rating is reasonable for everyday use, though heavy tools should still be packed with some common sense. Overall -recommended!
the design looks fantastic against my plain black trunk lining!!! the quality it great too
Easily holds everything needed for a road trip 👍
I got 2 medium ones. Fit nicely in my RAV4.
I have rubber trunk mats in my Tesla and every other organizer slides on me. The silicone pads on this one actually grip. Totally recommended!
Really nice organizer and the shape fits my trunk well just wish the medium had a little more room
Road trips with two kids usually mean snacks, wipes, chargers, hoodies, and random drive thru stuff scattered everywhere, so this organizer has been a big help. The large size holds a weekend’s worth of loose items without making the trunk feel packed to the roof. One thing that stands out is the angled shape, because it sits closer to the rear seat instead of leaving that awkward wasted gap behind the box. The lid opening to a flat position came in handy at a rest stop when the kids needed somewhere to set sandwiches and drinks. The inside wipes clean, which matters after crackers, sunscreen, and a leaky juice pouch all ended up in there. It does not feel flimsy, even when loaded with heavier grocery items and a small tool kit. For anyone who drives a lot or keeps emergency gear in the trunk, this is is a nice choice!!!
Bought the M bundle for symmetric layout in my X5 trunk. Both boxes lock against the wheel arches and don't move. Best $180 I've spent on car gear in years:)