What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Picked this for a family vacation, and the chair ended up being used daily. It handled sand, water, and frequent movement with no issues. And it still looks fresh! A fantastic buy for anyone who enjoys spending time outdoors
We took these along for a coastal road trip, and they ended up being one of the best things we packed!! No hassle with complicated assembly—just unfold and you're good to go. The sturdy frame provides great support, even on bumpy sand, and the material is unexpectedly comfy for lounging all day. The deep pocket on the bag keeps snacks and gadgets secure , which is a surprisingly important detail. Even with repeated use, they still look practically new—no sagging or rips. A great pick for anyone who enjoys spontaneous beach days!
Ideal for anyone who loves unwinding outside. We brought them along on a recent beach vacation with the family, and they were a total success. The low seating position is perfect for basking in the sun, while the sturdy frame provides reliable support for different body sizes. The fabric stays cool, even in warm temperatures, and the pocket on the back is handy for small stuff. Super convenient to transport, making them a fantastic choice for road trips, picnics, or even a weekend of camping.
Incredibly easy to carry and set up, this beach chair have quickly become our go-to for beach outings. The material stays cool even under direct sunlight,and they dry quickly after getting wet. A great mix of comfort and convenience!
Took these to the beach and was pleasantly surprised by how strong yet lightweight they are. They fold and unfold in mere seconds, and their compact size makes them easy to store in the trunk. The fabric is comfortable for long hours of lounging and doesn’t retain heat, which is a major plus on warm days. I also love that there is a pocket on the backside that are deep and secure. Definitely a fantastic addition for any outdoor adventure!
Nice mix of style and durability! They fit into a compact space in the car and don’t take up much room. The fabric feels strong, though a little extra cushioning in the seat would make them even better.
Bought these outdoor chairs for my backyard. Arrived exactly as described.
Pretty good quality, though a bit bulkier than I expected. Still a great option though.