What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Light output is consistent, and the straps don’t twist when my dog pulls. Thanks!
LOVE how bright this led harness is during late night walks!!!! cars spot us instantly. it fits comfortably and the quality looks amazing. thank you!!
As someone who hikes with my dog often, this LED harness has become part of our gear. It’s comfortable, easy to adjust, and bright enough to guide the way when it gets dark. The reflective stitching adds another layer of visibility. I’ve rinsed it a few times after muddy trails and it still looks new. The handle on top helps with control on steep paths. Definitely recommend for anyone who enjoys outdoor adventures after sunset.
This glowing harness makes night walks feel so much safer. The colors are vibrant, and it stays lit for several evenings without recharging. Even works well on rainy nights.
Our night walks are now the highlight of the day🌙 Thanks!
got one for my lab and one for my neighbor’s beagle — both fit perfectly!! they’re bright, comfy, and make group walks after sunset way more fun! 🌟 thanksss
Walking my golden retriever at night used to make me nervous, but this colorful dog harness changed that. The lights are bright and visible from far away, even in fog or drizzle. It charges quickly with USB and holds power for a few evening walks before needing a recharge. The padding feels soft, and my dog doesn’t fight me when I put it on. The adjustable straps are sturdy and don’t loosen during playtime. Neighbors often stop to ask where I got it — the glowing colors look amazing in the dark!
bought this for my rescue dog who’s still learning to walk on leash, and it’s been great. the LED visibility means I can train her safely even after sunset. the chest padding keeps her secure without choking when she pulls. it feels lightweight not bulky like other harnesses. friends and neighbours keep saying how fancy my glowing dog looks! 👍