Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Very pleased with my covers of car seats. I ordered 2 to try first and loved them! I highly recommend these to anyone looking for great seat covers! Thank you for offering them in black now 😬.
High-quality cover of car seat. The sleek black design is amazing!
Excellent protection for car seats! Installation was simple, and they fit snugly, covering my seats completely. Extremely easy to clean – a quick wipe, and they’re good as new. Great products, thanks!
Excellent cover of car seat, made with quality. Comfortable for passengers. Got two for the back seats. Will definitely get more of your products.
Good covers for car seats with a sleek black design. They match my car’s interior perfectly and do a great job protecting the seats from dirt and spills. Easy to clean, but getting them to fit snugly takes a bit of effort. Useful for anyone wanting to keep their car tidy.
Unfortunately, too big for my seats. Still, good quality.
SOOOOO impressed with these black covers for car seats! They’re stylish and blend seamlessly with my car’s interior. The material is durable and super easy to wipe clean. They stay in place, which is essential for me as I often have different passengers. Also, it’s reassuring to know they’re safe for use with baby seats. Definitely a worthwhile purchase for keeping my car’s seats in top condition 😍.
Bought two Owleys seat covers in brown a year ago and loved them. Saw the new black ones and decided to try them since I have a black leather interior. Your quality never disappoints!! And the new solid color design is 🔥 thanks!