What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great product for my long-haired dog. The brush helps to soften the fur, and it glides through without pulling. It’s easy to clean, and the battery life is excellent. The only thing I would change is the size; a slightly larger brush would be perfect. Overall, very satisfied.
This deshedding brush is fantastic! My dog usually runs away at the sight of a brush, but not with this one. The bristles are soothing, and it’s very easy to clean. The battery lasts for ages. I’m very happy with this purchase!
A good product, but the brush itself could be a bit bigger. Still, it’s very effective.
I was skeptical at first, but this deshedding brush exceeded my expectations. My dog’s fur looks so much cleaner and smoother after using it. It’s easy to use, and the brush really helps. The only downside is that the water reservoir could be a bit larger. Other than that, it’s a great product.
I recently got this deshedding brush for my dog, and it has been a total game-changer. It’s incredibly easy to use, and my dog, who usually hates being brushed, actually enjoys it now. The bristles are gentle on her skin, and the design makes it easy to find. The rechargeable feature is a big plus since I don’t have to worry about batteries. Highly recommend this for all dog owners!
I bought this deshedding brush for my two pups, and it works wonders. The design is ergonomic, and the colors are vibrant. It charges quickly, and the battery life is sufficient for multiple grooming sessions. I’ve never seen my dogs so relaxed during grooming. Excellent product!
Love it! Makes grooming my dog so easy, and he doesn’t mind it at all!
Amazing product! This deshedding brush makes grooming my pets a breeze. They love the gentle bristles. It’s very easy to clean under running water, and the rechargeable battery lasts a long time. Plus, the eco-friendly materials make me feel good about this choice. Five stars!