What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This is one of the best investments I’ve made for my dog! The seat is incredibly well-made, and the safety leash ensures that she’s secure while still being comfortable. It’s easy to attach to my car seat and feels very sturdy. She loves it, and so do I!
I was initially hesitant about buying a car seat for my dog, but this one is a game-changer! The high-density sponge and plush fabric make it so comfortable for my pet, and I love that I can wash the cover easily. The design is stylish, and the safety features are excellent.
This seat is perfect for my 12-pound Pomeranian! He used to be nervous in the car, but now he relaxes comfortably and even looks out the window. The safety leash keeps him secure, and the cushion is incredibly soft. I’m so glad I found this car seat for him!
This dog seat is a game-changer for our road trips! It keeps my dog secure and comfortable throughout the ride. The high-density sponge makes it plush, and the safety leash is a great feature. The fact that I can wash the cover easily is an added bonus.
I’m very happy with this purchase! The car seat is well-made, and my dog loves it. The cushion is soft and comfortable, and the safety leash keeps her secure. It was easy to install, and the removable cover makes cleaning easy.
This pet car seat is perfect for our road trips! It’s super easy to install and remove when needed. The fabric is so soft, and my dog enjoys every ride now. The seatbelt attachment is genius, and I appreciate the extra safety it provides. It’s a must-have for pet owners who travel often!
I’m so glad I bought this car seat for my dog! It’s soft, comfortable, and fits perfectly in my car. The safety leash is a great feature, and the storage pockets are perfect for keeping her toys and snacks within reach. Definitely worth every penny!
I was amazed at how easy it was to set up this pet booster seat! The quality of the materials is impressive, and it feels very sturdy. My dog loves the soft, plush cushion, and I love knowing she's secure with the attached safety leash. The storage pockets are a nice touch too!