Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Perfect fit for Rivian!
top quality!
Protects my car seats from drool and scratches. Excellent dog seat cover.
Chiming in here to add a measured review - this cover has been nice, but faulty in several components of its design.
1) the clips (2-3 of them) break easily - fortunately, owleys replaced at no charge with more robust newly designed clips, but my seat was out of commission for a while
2) the side doors bend easily and fall over into the seat easily, I haven’t found them to be reliable or robust and still don’t have a solution here (other than not using them)
This is a 4/5 for me with a path to a 5 if it worked more reliable.
DID NOT EXPECT SUCH TOP TIER QUALITY! Pleasantly surprised!
Keeps my dog’s hair from embedding into my seats and is waterproof!
Easy to install,very useful
I like the style. Colors are great and stitching is too. I'd like the zippers to be sturdier/larger, and open from both directions. I really wish there was a vented area at the center and side car vent ports. The Velcro top holds seem to be a bit undersized and a buckle might be faster than threading. I bought it for the door protection, but my dogs still get their claws on the sill.