What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This seat performs excellently whether all sides are up or just one is down! The seatbelt tether feature is fantastic! My pup enjoys car rides so much now!! Plus, she feels secure!!
I’m genuinely obsessed with this product! I purchased a medium size for my 35-pound border collie, who has always been anxious in the car. I added a small dog bed for extra comfort. Since we set it up, she shakes less during rides. It seems to provide her with a sense of security. Additionally, my backseat remains clean now—previously it was covered in fur and paw prints! Highly recommend—10/10!!
Seems pretty flimsy, slides around. Dog can easily jump out of it. Maybe it's my particular back seat that makes this car seat not a good fit (Tesla 3). Will be looking for a better option.
Simple install. The design is simple yet solid. Our one-year-old Aussiedoodle, weighing 35 pounds, absolutely adores her new seat. It fits perfectly in our Chrysler Pacifica, providing extra safety and peace of mind for our travels.
We purchased this dog car seat a few weeks ago in preparation for a long road trip, and it worked like a charm! Our 3-year-old lab mix weighs about 40 pounds, and she fit perfectly inside. It provided her with a secure spot during our 18-hour journey. We added her dog bed at the bottom for extra comfort. Overall, it was a superb investment!
My 11-month-old toy/mini Aussie pup used to dread car rides because she couldn’t see out the window and would get motion sickness. Being small, she would often lose her footing even with a seatbelt tether! This car seat changed everything for her. The enclosure and cover over the front seat make her feel secure. We got a thick foam cushion to elevate her so she can easily look out the window while seated! The fresh air and sights have completely eliminated her car sickness—now she runs to the car excitedly! We opted for the larger size car seat for extra room on longer trips. A fantastic investment!
My bulldog really enjoys it; it helps him feel much more secure during our travels.
This is just what I needed to keep my dogs apart while driving. I bought two so they could have their own space and be comfortable without bothering each other. I was initially nervous, but it works flawlessly. I added a blanket for each seat, and they were content. They could nap without disturbing one another, which also helps with fur control. We took a three-hour drive to Maine, and they were perfectly fine. Highly recommend!