What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Milo loves it!!!
Handy and stylish. Even has a cute looking material on the inside of the lining with a floral print
Great bag! My dog loves it! I use the tie down snap in the front on the small leather handle so she can rest her head on the front. And she loves to stick her head out the side too. Both spots are great so she can still rest her chin on something during a car ride (which she loves to do)
We recently adopted a rescue puppy who is frightened by many things, and this fluffy carrier really comforts him. We use it in the car and he even likes sitting in it at home.
My cat adores this dog bag, and the quality is superb. I’m planning to take my cat out for a picnic this weekend using this bag. There’s a hook inside to attach to your pet’s collar, which is a brilliant idea.
My dog absolutely loves being in this. It’s incredibly fluffy, and the material is of great quality.
The Owleys Dog Car Seat “Pearl Purse” is exceptional quality. The fabric is soft yet durable, with well-cushioned sides and a sturdy board at the bottom. There’s absolutely no odor. If used as a pet bag, it stays open and doesn’t close. Perfect for pets up to 10 lbs. Highly satisfied and would recommend!
I’m very pleased with this purchase! The bag has a large capacity and comfortably fits my dog without causing him any discomfort. The fabric feels soft yet supportive. My dog even loves staying in the bag at home. The bag’s shape and color are gorgeous, whether on my back or in the car. After using it for a few days, I’m confident this is the best choice for pet owners. Highly recommended!