Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My dog is obsessed with it. He stays so calm and is always ready to go! Just buy it!!!💯
I really like this carry bag, though sadly our pup didn’t. It was tricky to keep him inside while carrying, and he quickly outgrew it at around 9 lbs. The bag is soft, well-made, and warm, so it might not be ideal for summer. I think a smaller dog who likes to cuddle would love it for a long time.
This car seat is amazing, and my puppy loves it too!
This bag is spacious, high-quality, and incredibly portable. Excellent value for money, especially for back seat pet travel
This carrier is fantastic quality for the price. It’s incredibly comfortable and well-padded. It has a classy and elegant appearance. It’s roomy—my 8-pound pup fits with space to spare. Highly recommend!
Our mini schnoodle adores her new car seat! It’s comfy, the perfect height for her to see out the window, and it attaches securely to her collar so she can’t move around the car. It also doubles as a carrier, which is handy. It’s easy to install and move between cars. We’re thrilled with it! ❤️
I've been using this carrier to travel with my dog for about a month now, and I absolutely love it! It looks very cute, easy to carry and install in the car, and most importantly comfortable FOR MY DOG 👏
Great as a carrier, but my dog isn’t a fan of it for long car rides