


We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation! Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
🌸Subscribe today, and check your inbox before May 11.
Choose the adventure that speaks to you and receive tailored recommendations from the Owleys Adventure Club.
Almost finished…
We need to confirm your email address. To complete the subscription process.
Please ensure all fields are completed correctly.
error
Overall, it's a great product, but the price is a little steep compared to other cooling mats on the market.
Gifted this to my parents for their chihuahua, Coco. It's a little big for her, but she seems to enjoy it nonetheless. They said it's helped her sleep better during hot nights.
We bought the Owleys mat for our senior dog who struggles in the heat. It's made a noticeable difference in her comfort level.
I was skeptical at first, but this cooling mat really works! My pug, Winston, is a little furnace, but he's been so much more comfortable since we got this.
My in-laws have a senior lab who struggles with joint pain, and this mat seems to be helping her stay cool and comfortable. They're very happy with it, although they did mention that it slides around a bit on their tile floor.
My grandma's little terrier mix has arthritis and gets stiff in the heat. This mat seems to be soothing her joints and keeping her cool. She's so grateful, and it makes me happy to see her pup more comfortable. 😊
My friend's dog is a shedding machine, and I was worried about the mat getting covered in fur. But surprisingly, the hair comes right off! It's easy to clean and keeps her pup cool, so it's a win-win. 👍🏼
My golden retriever, Buddy, absolutely loves this mat! He used to overheat so easily in the summer, but now he sprawls out on this thing all the time. It's a lifesaver!