What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
My cats absolutely love this blanket! It's not only adorable but also very practical. I did have to air it out for a day because it had a bit of a stale smell straight out of the package. The pink color is exactly as advertised, a lovely light dusty rose shade. Although smaller than a throw at 50x45 inches, my cats can easily sink their claws into it and it has held up well so far.
We used to have an old green military blanket at the foot of our bed for our dogs, but now we've upgraded to this much more attractive and comfortable option. It's large enough for even our 116 lb. Chesapeake Bay Retriever and both Simmie and Rosie love competing to use it first (Simmie usually wins, especially when his ball is involved). The only downside is that the bottom can be very slick on hard floors, so consider adding a rubber non-slip under it. We haven't tested out the machine washable claim yet, but we'll see how that goes.
My dog already has a lot of beds and blankets, but I couldn't resist getting him this cute shiso leaf blanket. I love the color, shape, and softness of it. My dog seems to enjoy it too as he often chooses to sleep or hang out on top of it instead of his nearby bed. It also works well as a throw for my bed or couch so my dog can keep me company without shedding everywhere.
I couldn't resist getting this item for my love of trees and nature. While the materials are just average, the craftsmanship is impressive. The fabric and padding are on the thinner side, but it still makes a lovely decoration that even our dog enjoys.
My dogs and I are big fans of this dog cover for couch. It's incredibly soft yet durable, with a nice thickness that provides comfort for my pups to lay on. It also doubles as a cozy blanket that keeps us warm without feeling too heavy. I've even borrowed it once or twice, although it's not large enough to cover more than just your legs. The design is adorable as well. My only small issue is that it can be a bit slippery on hardwood floors, but that's easily manageable. Overall, I am very satisfied with this product.
I absolutely adore this dog blanket. It resembles a leaf-shaped carpet mat when placed on the floor, and the material is top-notch. The craftsmanship is excellent, and my dog adores lounging on it.
I was in need of a new dog bed for my German Shepherd, who is the king of our household. This bed turned out to be a great choice. It arrived quickly and undamaged. The size is perfect for my 2-year-old, 90lb pup, with plenty of room for him to sprawl out comfortably. The design and color options are versatile and work well in different rooms. The craftsmanship exceeded my expectations, with detailed stitching and secure edges all around. My pup loves it, which is always a good sign that it's a winner. I highly recommend this dog bed based on my experience with it.
I wanted a smaller blanket