What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My cats absolutely love this blanket! It's not only adorable but also very practical. I did have to air it out for a day because it had a bit of a stale smell straight out of the package. The pink color is exactly as advertised, a lovely light dusty rose shade. Although smaller than a throw at 50x45 inches, my cats can easily sink their claws into it and it has held up well so far.
We used to have an old green military blanket at the foot of our bed for our dogs, but now we've upgraded to this much more attractive and comfortable option. It's large enough for even our 116 lb. Chesapeake Bay Retriever and both Simmie and Rosie love competing to use it first (Simmie usually wins, especially when his ball is involved). The only downside is that the bottom can be very slick on hard floors, so consider adding a rubber non-slip under it. We haven't tested out the machine washable claim yet, but we'll see how that goes.
My dog already has a lot of beds and blankets, but I couldn't resist getting him this cute shiso leaf blanket. I love the color, shape, and softness of it. My dog seems to enjoy it too as he often chooses to sleep or hang out on top of it instead of his nearby bed. It also works well as a throw for my bed or couch so my dog can keep me company without shedding everywhere.
I couldn't resist getting this item for my love of trees and nature. While the materials are just average, the craftsmanship is impressive. The fabric and padding are on the thinner side, but it still makes a lovely decoration that even our dog enjoys.
My dogs and I are big fans of this dog cover for couch. It's incredibly soft yet durable, with a nice thickness that provides comfort for my pups to lay on. It also doubles as a cozy blanket that keeps us warm without feeling too heavy. I've even borrowed it once or twice, although it's not large enough to cover more than just your legs. The design is adorable as well. My only small issue is that it can be a bit slippery on hardwood floors, but that's easily manageable. Overall, I am very satisfied with this product.
I absolutely adore this dog blanket. It resembles a leaf-shaped carpet mat when placed on the floor, and the material is top-notch. The craftsmanship is excellent, and my dog adores lounging on it.
I was in need of a new dog bed for my German Shepherd, who is the king of our household. This bed turned out to be a great choice. It arrived quickly and undamaged. The size is perfect for my 2-year-old, 90lb pup, with plenty of room for him to sprawl out comfortably. The design and color options are versatile and work well in different rooms. The craftsmanship exceeded my expectations, with detailed stitching and secure edges all around. My pup loves it, which is always a good sign that it's a winner. I highly recommend this dog bed based on my experience with it.
I wanted a smaller blanket