Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My dog loves his new car hammock! He can look out the window and doesn't slide around anymore.
If you have a dog, you need this hammock! My dog loves it, and I love that my car stays clean. The beige color is perfect and doesn't show dirt easily.
Easy to install. Covers the seat, seat back, and front seat backs. Flaps at the window ends tuck to prevent shifting. Our dog gets carsick on mountain roads, and this waterproof cover should make cleanup easier than cleaning car seats.
This cover saved me from stress over having white seats with a puppy. It’s comfortable for her, and now we can travel confidently and safely.
I've noticed a significant improvement in my dog's anxiety levels during car rides since using this hammock. He seems much more at ease
I am very impressed with the quality of the material. I took my roommate's dog for a car ride, but he got sick and made a mess within the cover 🤢 (he was okay afterward). To my surprise, the waterproof material prevented the mess from seeping into the seats, making it easy to clean! For that reason, I am very pleased with this purchase and highly recommend it to anyone needing an affordable, waterproof dog seat cover.
I have a pug who gets anxious on car trips. Since buying this, he’s much more relaxed. He doesn’t cry or pant as much and can see me from the backseat. He walks around without being too wobbly. Secure for the most part.
Finally, a dog hammock that actually fits my SUV! The beige looks really nice and it's super easy to clean.